Mach3 Technologies

Unified Communications

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.

Our Avaya Aura® architecture simplifies complex communications networks, reduces infrastructure costs and delivers voice, video, messaging, presence, web applications and more to users. Using this architecture, organizations are able to rapidly and cost-effectively deploy applications from a centralized data center to users regardless of the device they are using or the network to which they are connected.

Contact Centers

As a global leader in the contact center market since our founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively. The Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. The tight integration of our contact center applications with Avaya Aura has allowed us to change the nature of a contact center from the previous approach of routing customers to agents and self-service applications, often with a loss of customer information or context, to a model where we use session management to bring customer service people and applications from around the enterprise to the customer, leading to Small and Medium Enterprise Communications.

Small and Medium Enterprises

Avaya’s Small and Medium Enterprise Communications (SME) solutions are designed to meet communications challenges facing small and medium enterprises. Avaya IP Office, our award-winning, global flagship SME solution, helps simplify processes and streamline information exchange within systems. Communications capabilities can be added as needed, and Avaya IP Office connects to both traditional and the latest IP lines—to give growing companies flexibility and the ability to retain and use their existing investment.